Refund & Cancellation Policy
ePustika sells digital goods that are delivered instantly, so most purchases are final. The exceptions below are honoured in full.
Book credits and spark packs
- Unused credits or sparks can be refunded in full within 7 days of purchase. Email us with your order number.
- Consumed credits are not refundable, except where generation failed and could not be completed within 24 hours — then the credit is restored automatically, or refunded on request.
Free-book unlock (₹99)
- Refundable within 7 days if the unlock did not deliver the remaining chapters and AI cover, and we could not fix it.
- Not refundable once the book has been downloaded or published.
Marketplace purchases
- Each listing offers a free sample. Purchases are non-refundable once the book has been opened in the reader or downloaded.
- If a book is materially different from its listing, or the listing is removed for a rules breach within 30 days of your purchase, you receive a full refund.
- Duplicate purchases of the same book are refunded automatically.
Cancellations
There are no subscriptions to cancel. A generation cannot be cancelled once it has started because the underlying AI cost is incurred immediately.
How to request a refund
- Email contact@udgamai.com from your account email with the order ID (shown on your dashboard and receipt).
- We reply within 2 business days.
- Approved refunds are issued to the original payment method through Razorpay and typically appear within 5–7 business days, depending on your bank.